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Define Nubank’s AI strategy and solutions portfolio, decide build‑vs‑buy, set success metrics and KPIs, and own the weekly management‑team narrative that tracks progress, risks and decisions. Run the operating rhythm for AI workstreams, lead cross‑functional sessions, and unblock critical initiatives when they stall.
Someone with hands‑on experience seeing AI drive results at a more mature organization, strong strategic and analytical skills, and the ability to influence across functions without formal authority.
The role shapes the direction, reach and quality of Nubank’s company‑wide AI transformation, directly impacting the firm’s ability to innovate, reduce costs and deliver on its mission of financial empowerment.
A senior product‑operations professional who is a strategic thinker, comfortable synthesizing industry learnings into actionable plans, and excels at communication and cross‑functional coordination.
About Nu
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
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Team context
The AI Transformation Office (AITO), part of AI Core, is Nubank's central office driving the company-wide AI transformation. We orchestrate all of the AI workstreams — including function transformation, infrastructure, AI risk, AI cost and communications — and work directly with Nubank's management team and senior leaders across the company.
About the role
You join a small core team as the person who brings the outside view: first-hand experience of how an AI plays a key role at a company that is further along. You'll use it to shape where Nubank's transformation goes next, decide which AI solutions we build or buy, and structure how progress reaches the management team — while staying hands-on enough to unblock the initiatives that matter most.
Impact: you will shape the direction, reach and quality of Nubank's AI transformation.
What you'll do
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nubank
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