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Own and evolve the complex Java backend that powers Wise's support tooling, driving end‑to‑end initiatives from design through production and contributing to the React‑based agent UI as needed.
A senior engineer with strong hands‑on Java experience, deep knowledge of distributed systems (e.g., Kafka, concurrency, eventual consistency), a product‑focused mindset, and solid communication skills; comfortable working across the stack, especially with React.
The tooling you build directly empowers support agents to resolve issues for millions of customers quickly and reliably, underpinning Wise’s mission to make global money movement seamless and cost‑effective.
Engineers who thrive on owning complex backend services, enjoy tackling distributed‑system challenges, and like collaborating closely with product and operational teams while occasionally contributing to front‑end improvements.
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
We're looking for a Senior Software Engineer to join our Support Tooling team in Tallinn.
The team builds and maintains the systems that enable our Customer Support agents to help millions of Wise customers efficiently, reliably and at scale.
Our goal is to make customer support as seamless as possible by providing agents with the right tools, information and workflows to resolve issues effectively, while ensuring that our systems remain secure, scalable and easy to maintain.
You'll take ownership of the core tooling our Support agents use every day, working on a complex, distributed Java system with opportunities to improve how we support our customers.
As part of a new workstream, you'll work closely with Product colleagues to help shape the future of our agent tooling — balancing new product capabilities, technical improvements and long-term reliability.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
