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Design, develop, and deploy the Wise Assistant’s core Java microservice, intent detection, contact pipelines, routing logic, and AI‑driven conversational flows, while integrating third‑party AI agents and ensuring scalability and reliability.
Senior engineers with strong Java, Kafka, Typescript/Python experience, a track record of building high‑performance microservices, and hands‑on knowledge of LLM/AI integration (e.g., AWS Bedrock).
The role drives automation of real customer issues, boosting user experience and operational efficiency, and directly supports Wise’s mission to simplify global money movement.
Experienced technical leaders who enjoy cross‑functional collaboration, mentoring peers, and tackling complex AI‑enabled automation challenges in a fast‑paced, distributed fintech environment.
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
About the Role
As a Senior Software Engineer in the Contact Automation team, you will play a pivotal role in shaping the future of customer support at Wise. You'll be a key technical leader in an autonomous team, driving the vision and end-to-end solutions for the Wise Assistant. This is a high-impact role where you'll tackle complex engineering challenges to automate real customer issues, significantly improving their experience and our operational efficiency.
How We Work
What You'll Be Working On
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
