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Own and continuously improve Juno's end‑to‑end shipping process, from program management and customer testing to launch readiness, change communication and post‑launch iteration, while maintaining Linear as the central operating system for projects and risks.
3+ years in product operations, program management, technical support or similar fast‑moving software roles; strong process orientation, data‑driven problem solving, AI‑enabled automation experience, and clear, empathetic written communication.
The role ensures Juno ships reliably at scale, keeps customers informed, surfaces risks early, and turns recurring friction into actionable insights, directly supporting Ramp’s mission to automate billions of dollars of spend for its customers.
Candidates who thrive on ownership, rapid execution, and bridging product, engineering and customers—especially those who love building efficient workflows, analyzing support data, and communicating complex changes with precision.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
You will build and run the operating systems that help Juno ship reliably and support customers as we scale. On the product operations side, you will turn product decisions into clear operating plans, maintain visibility in Linear, coordinate customer testing and launch readiness, keep commitments and risks visible, and make sure product changes are communicated clearly.
You will partner closely with product and engineering to make decisions executable, keep work organized, surface gaps and dependencies, and ensure the team follows through on what it has committed to ship.
On the customer support side, you will be the first line of defense when customers encounter product issues. You will triage and investigate problems, coordinate the right response, and redirect travel-service questions to our travel partners. Because you sit close to both the product process and the customer, you will turn recurring friction into clear insights, accountable follow-up, and better operating systems.
Success means Juno ships through a lightweight and dependable process, customers understand what changed, risks and commitments do not get lost, recurring issues reach the right owners, and support demand does not grow one-for-one with the business.
What You’ll Do
What You Need
Nice-to-Haves
Benefits available to all full-time Ramp employees (Global)
United States
Canada
United Kingdom
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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