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Handle the end‑to‑end flow of incoming and outgoing mail—scanning, sorting, tracking, and logging deliveries. Prepare letters and packages for shipment, maintain mailroom supplies, receive courier deliveries, and perform basic equipment troubleshooting. Assist with light administrative tasks as needed.
Minimum six months of customer‑service experience and a high school diploma or GED. Must be able to work independently and in a team, multitask, adapt to a fast‑growing environment, and have strong communication and organizational skills. Proficiency with Microsoft Office or Google suite and ability to lift up to 50 lb are required; mailroom or banking experience is a plus.
Accurate and timely mail handling keeps internal and external communications flowing, which is essential for SoFi’s mission to impact members’ financial lives. The role safeguards high‑value packages and maintains confidentiality, supporting the company’s professional operations.
A detail‑oriented, organized self‑starter who enjoys routine, fast‑paced office work. Someone comfortable with physical handling of mail and who thrives on customer‑service experience will excel.
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Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Mailroom Associate is responsible for efficiently processing and delivering all incoming and outgoing mail ensuring all correspondence reaches its destination quickly and accurately. This requires a high level of attention to detail and strong organizational skills while adhering to strict deadlines and maintaining a high level of confidentiality and professionalism.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time, in-office position and hours of work and days are Monday through Friday, between 8:00 a.m. to 6 p.m. Occasional evening and weekend work may be required as job duties demand.
