AffirmInfrastructure Platform EngRemote

Lead, Technical Account Management (SMB Merchants)

Remote CanadaFull-timeLead$133,000 – $183,000
Posted Aug 14, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationRemote Canada
Job typeFull-time
Salary$133,000 – $183,000
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Lead
Work style
Remote
Visa sponsorship
Not specified
Salary
$133,000 – $183,000
Key skills
RESTProduct ManagementAccount Management

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Before you apply

Company insights

59

Happiness score

59/100

Based on 17 verified employee signals

Affirm posts 33% revenue growth and $14.1B in quarterly GMV

Fiscal Q4 2026 revenue reached $1.2B, up 33% year over year, while GMV rose 36% to $14.1B. Operating income equaled 13% of revenue.

August 2026From the webAffirm Investor Relations

Affirm promotes Michael Linford from COO to President

Affirm appointed Michael Linford President effective Aug. 27, 2026, expanding his oversight to revenue, global markets, legal, compliance and public affairs.

Affirm and Shopify launch Shop Pay Installments in Australia

Shopify merchants in Australia can now activate Affirm-powered installment payments offering eligible shoppers fortnightly or monthly plans.

August 2026From the webAffirm Investor Relations

Affirm brings pay-over-time checkout to Google Search and Gemini

Affirm began rolling its payment options into Google Search, including AI Mode, and the Gemini app through Google Pay, extending BNPL into AI-assisted shopping.

May 2026From the webAffirm Investor Relations

AI Generated Insights

Fintech requirements

Visa sponsorship: No
Work arrangement: remote

About this role

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale. You will support and guide your team towards best practice solutions as they advise merchant developers, product teams, and key business partners throughout the entire lifecycle, from initial product integration through expansion and scale. This team is tasked with not only guiding their merchants to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Client Success, Product Management, Operations, and Merchant Care teams.


What you'll do

  • Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
  • Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch 
  • Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed 
  • Forecast the demand for TAMs and recruit as necessary
  • Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers
  • Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met

What we look for

  • At least five years in a b2b customer facing technical role and three years as a people manager.
  • A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience.
  • A great relationship builder who has the ability to quickly build rapport with engineering customers.
  • A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
  • Bonus: Experience providing solutions to e-commerce or in-store retailers.

Pay Grade - L
Equity Grade - 4

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. 

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $133,000 - $183,000

Location - Remote Canada
This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.

#LI-Remote

Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

  • Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
  • Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
  • Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
  • Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

More about this role

About company

Required skills

RESTProduct ManagementAccount Management