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Own the EU entity’s ICT strategy, project roadmap and digital operational resilience, act as service owner for the intra‑group arrangement, and drive the full outsourcing lifecycle from due‑diligence to exit. Also set first‑line security requirements, ensure DORA compliance and report ICT and third‑party risk to senior management and the CSSF.
Extensive ICT governance experience in a regulated financial institution, including DORA delivery and third‑party outsourcing risk management. Proven knowledge of cloud, CI/CD, IaC, ISO 27001/NIST/PCI DSS, and ability to write for regulators; CISSP/CISM/CISA preferred and fluent English (French, German or Luxembourgish a plus).
The role is the senior technology function for Tide’s EU entity, making the EU business operational and enabling rapid market expansion while safeguarding regulatory compliance and resilience.
A senior ICT leader comfortable with high‑level regulatory interaction, outsourcing oversight, and cloud‑native architecture, who can influence group functions and thrive in a first‑line risk‑focused environment.
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide is hiring an ICT Manager for Tide Platform S.A. (TPSA), our EU entity. The role is based in Luxembourg and employed by TPSA, reporting locally to Authorised Management and functionally to Tide's Chief Data and Technology Officer. It is the senior technology role in the entity, sits in the first line of defence, and exists because ICT decisions for TPSA are taken in Luxembourg, by the entity.
Tide's group engineering function builds and runs the platform. Your job is to set what TPSA requires of it, verify that it is delivered, approve the changes that affect the entity, and require remediation when our standards are not met. That covers the entity's ICT risk management framework, digital operational resilience strategy, DORA obligations, cloud estate and first line security requirements.
Much of the role is outsourcing. TPSA's technology and business support reach it through an intra-group arrangement with Tide Platform Ltd, our FCA-regulated UK subsidiary, and a third-party estate of thirty arrangements supporting critical or important functions, spanning Luxembourg and our branches and subsidiaries in Germany, France, Bulgaria and Romania. Independent second line oversight sits with our Business Information Security Officer and Operational Risk Manager, and assurance with Internal Audit.
As ICT Manager, EU you will:
The ideal candidate will have:
Our location-specific employee benefits are designed to cater to the unique needs of Tideans:
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
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