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Own the end‑to‑end activation of Ramp’s Bill Pay and Procurement solutions for enterprise customers, guiding implementation, configuring workflows, and ensuring fast, accurate deployment while troubleshooting issues and feeding product insights.
5+ years in Customer Success or implementations focused on AP or procurement, strong project‑management and communication skills, ability to partner with technical teams, and a proven track record of meeting performance metrics.
By quickly unlocking value from Ramp’s AP automation and procurement tools, you help large customers achieve cost savings, operational efficiency, and revenue growth, directly shaping the company’s enterprise activation strategy.
A proactive, high‑agency professional who thrives in fast‑paced, high‑growth environments, enjoys cross‑functional collaboration, and can manage multiple enterprise activations while mastering complex financial workflows.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact.
What You’ll Do
Deliver High-Quality Implementations
Drive Customer Adoption & Business Outcomes
Be a Product & Workflow Expert
Cross-Functional Partnership & Customer Advocacy
What You'll Need
Nice to Haves
Benefits available to all full-time Ramp employees (Global)
United States
Canada
United Kingdom
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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