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Handle account opening and servicing tasks, respond to customer queries, prepare reports, and follow process controls while identifying efficiency improvements.
Strong customer‑service mindset, clear verbal and written communication, excellent organization, resilience under pressure, curiosity about AI, and flexibility to work occasional evenings; a degree or equivalent experience is a plus.
The role keeps OakNorth’s retail and business deposit products running smoothly, delivering reliable service that supports customers and the bank’s growth objectives.
An energetic, proactive individual who enjoys helping customers, thrives in a fast‑paced environment, and is eager to learn and improve operational processes.
At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.
The Deposit Operations Team supports the day-to-day origination and ongoing management of OakNorth’s retail and business deposit products. Working in a fast-paced, customer-focused environment, the team combines operational accuracy, strong process controls and responsive service to help customers and the bank thrive.
As a Deposit Operations Analyst, you’ll support customers throughout the lifecycle of their retail and business deposit accounts. Reporting to the Deposit Operations Team Lead, you’ll handle operational tasks and customer queries accurately and efficiently, helping us deliver a friendly, timely and dependable service.
