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Own the end‑to‑end resolution of customer inquiries across phone, chat and email, maintain accurate case records, and meet performance targets such as resolution rate, quality and handling time.
A graduate with at least 2 years of inbound voice customer service experience, strong spoken and written English, solid computer/CRM skills, and willingness to work rotating night shifts; fintech or payments experience is a plus.
As the first point of contact, you ensure smooth, empathetic support for Wise’s global users, directly supporting the mission of moving money without borders and protecting the brand’s reputation.
Candidates who are empathetic problem‑solvers, comfortable handling high‑volume, multi‑channel support in night shifts, and who thrive in a fast‑moving fintech environment.
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders.
Salary: 6.7 LPA + RSU (Restricted Stock Units)
Location: Hyderabad - Work from Office
Shift: Night Shift
Preferred
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
