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CoinbaseCustomer ExperienceRemote

Customer Support Specialist II

Manila, PhilippinesFull-timeMid-Level£798,300 – £798,300
Posted Sep 10, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationManila, Philippines
Job typeFull-time
Salary£798,300 – £798,300
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Mid-Level
Work style
Remote
Visa sponsorship
Not specified
Salary
£798,300 – £798,300
Key skills
BlockchainCryptocurrencyDerivativesCustomer Success

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Company insights

62

Happiness score

62/100

Based on 10 verified employee signals

Coinbase reports record trading-volume market share in Q2 2026

Coinbase reported record crypto trading-volume market share of 10.3% and its 14th consecutive quarter of positive adjusted EBITDA. Prediction-market contracts and revenue grew 106% quarter over quarter.

Coinbase expands into equities, pre-IPO futures and new prediction markets

Coinbase introduced zero-commission stock trading features, thematic equity-index futures, pre-IPO perpetual futures and new prediction-market contracts as part of its Everything Exchange strategy.

mid-2026From the webCoinbase→

George Osborne appointed chair of Coinbase’s Global Advisory Council

Coinbase appointed former UK Chancellor George Osborne to chair its Global Advisory Council and lead the council’s expanded strategic mission.

late 2025From the webCoinbase→

Coinbase prices upsized $2.6 billion convertible-note offering

Coinbase priced $1.3 billion each of 0% convertible senior notes due in 2029 and 2032, increasing the private offering from its initially announced $2 billion size.

mid-2025From the webCoinbase Investor Relations→

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Investigate, troubleshoot, and resolve complex customer issues across phone, messaging, and email, while logging defects and coordinating escalations.

What they're looking for

3+ years in customer support or success within financial services, crypto, or tech, strong English communication, and basic knowledge of blockchain, web3, staking, and crypto markets.

Why this role matters

The role protects trust and drives retention among Coinbase’s highest‑value customers, directly impacting the company’s mission to increase economic freedom.

Best suited to

Candidates who thrive in fast‑paced, high‑stakes environments, enjoy deep product expertise, and can work full‑time on‑site with flexible hours to match 24/7 crypto markets.

Fintech requirements

Visa sponsorship: No
Work arrangement: remote

About this role

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Customer Support Specialist II on the Premium Support team within Customer Experience, you'll serve as a subject matter expert for Coinbase's products, delivering world-class service to our highest-value customers. This team provides personalized, multi-channel support that directly protects customer trust and drives retention across Coinbase's fastest-growing segments. You'll own complex customer issues end-to-end across phone, messaging, and email, resolving problems at the root cause while guiding customers to unlock additional products and features.

What you'll do:
  • Own investigation, troubleshooting, and resolution of complex customer issues across phone, messaging, and email, driving first-contact resolution and logging defects when escalation is required.
  • Build deep expertise in Coinbase products and the evolving crypto landscape, including blockchain, web3, staking, and derivatives, to advise customers and match solutions to their unique profiles.
  • Identify customer needs proactively before they become issues, reducing friction and strengthening trust in Coinbase's platform.
  • Partner with cross-functional subject matter specialists to escalate and resolve critical cases with urgency, ensuring accurate issue tracking and upstream solutions.
  • Champion clear communication with internal and external stakeholders to align on resolutions, set expectations, and drive measurable improvements in the customer experience.
Required Skills and Experience:
  • 3+ years of experience in customer support or customer success in financial services, crypto, or technology, including direct experience supporting high-value customers.
  • Basic working knowledge of blockchain, web3, staking, self-custody, and cryptocurrency markets.
  • Demonstrated ability to investigate root causes, synthesize data and customer feedback, and resolve complex issues independently.
  • Full-time, in-office presence five days a week with willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
  • Proficiency in English with the ability to communicate complex product concepts clearly across phone, email, and messaging channels.
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

GCX-CPCSS02PH-Q326

Pay Transparency Notice:The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding bonus):
₱798,300—₱798,300 PHP
  • Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
  • Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
  • US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
  • Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
  • Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

More about this role

About company

Required skills

BlockchainCryptocurrencyDerivativesCustomer Success