Finjobsly Logo
StripeGlobal Operations

Customer Success Manager, RFA

Chicago, ILFull-timeStaff$208,021 – $225,300
Posted Sep 10, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationChicago, IL
Job typeFull-time
Salary$208,021 – $225,300
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Staff
Work style
On-site
Visa sponsorship
Not specified
Salary
$208,021 – $225,300
Key skills
PaymentsCustomer Success

Get AI match insights

See your fit score & personalized tips.

Sign In Now

Before you apply

Company insights

55

Happiness score

55/100

Based on 31 verified employee signals

Stripe reports 41% first-half revenue growth

Stripe told investors that first-half 2026 revenue rose 41% year over year and free cash flow increased 43%, according to an investor letter obtained by Axios.

mid-2026From the webAxios→

Stripe appoints Eileen O'Mara vice chair and Tyler Bryson CRO

Stripe named former chief revenue officer Eileen O'Mara vice chair and promoted Tyler Bryson, who joined in 2025 after more than two decades at Microsoft, to chief revenue officer.

mid-2026From the webStripe Newsroom→

Stripe unveils 288 products and features at Sessions 2026

Stripe's launches included Link wallets for AI agents, an expanded Agentic Commerce Suite, stablecoin-backed cards in 30 countries, and broader access to its Managed Payments product.

spring 2026From the webStripe Blog→

Employee tender offer values Stripe at $159 billion

Stripe signed a tender offer backed mainly by Thrive Capital, Coatue, Andreessen Horowitz and other investors, providing employee liquidity at a $159 billion valuation.

early 2026From the webStripe Newsroom→

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Own post‑sale engagement, retention and growth for Stripe’s large enterprise customers, acting as a trusted advisor on payments, billing and commerce outcomes.

What they're looking for

At least 8 years in client‑facing roles with global organizations, deep experience in billing/payments products, and a track record of driving ROI and preventing churn.

Why this role matters

Your work directly expands revenue and deepens strategic relationships, helping Stripe increase the internet’s GDP by ensuring customers succeed with its platform.

Best suited to

Seasoned enterprise relationship managers who combine strong technical payments knowledge with a consultative, data‑driven approach to customer success.

About this role

Who we are

About Stripe 

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

  • Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive; 
  • Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
  • Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
  • Evangelizing Stripe's customer success stories, as well as its systems and processes;
  • Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status; 
  • Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.

Who you are

Minimum requirements

Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.

Position also requires the following:

  • 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
  • 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
  • 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
  • 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
  • 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
  • 4 years of experience advising clients on their subscription and invoicing requirements.

Salary: $208,021 - $225,300/yr

This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% telecommuting permitted.

15% domestic travel for visiting users for onsite and business reviews at their offices.

Multiple Positions Available. 

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48

#LI-DNI 

More about this role

About company

Required skills

PaymentsCustomer Success