Customer Service Team Leader (Hybrid)

Zopa is a UK digital bank founded in 2005 as the first peer-to-peer lending company, launching Zopa Bank in 2020. As a Customer Service Team Leader, you'll manage, organise and coordinate the day-to-day work of a team of agents to deliver the highest standards of service. With the growth of Zopa's product range, particularly the current account offering, this role focuses on supporting the team to deliver results against key business objectives, ensuring oversight of team performance with a continuous improvement mindset. You'll work closely with the current account product team, acting as a voice for customers and your team. This is a hybrid role based in Manchester (3 days/week in-office unless on a late shift), operating on a rotating shift pattern between 8am-8pm Monday-Friday, plus one weekend per month from home.