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Be the first point of contact for English‑ and French‑speaking users, handling emails, chats and calls to resolve queries, guide onboarding and verify new accounts using tools like Zendesk, Slack and Jira.
Fluent English and French, strong external and internal communication, proactive problem‑solving mindset, tech‑savvy with experience in Zendesk, Slack and Jira.
Your support ensures customers can safely use GoCardless’s bank‑payment platform, driving successful transactions and helping businesses grow.
Someone who enjoys helping businesses succeed, thrives on investigating and solving issues collaboratively, and values a diverse, flexible, fast‑moving fintech environment.
GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.
We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless.
Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach.
You will be the first point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform.
You will be speaking to English and French-speaking clients on a daily basis through emails, chats and phone calls. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more.
In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments.
We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those, you’ll be ready and set.
Base salary range: 15,600 EUR - 23,400 EUR
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices.
To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as:
Asian, Black, Mixed or Other — 25%
Neurodiverse — 9%
LGBTQIA+ — 9%
Disabled — 1%
Average age — 33
Female — 45%
Male — 55%
We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.
If you want to learn more, you can read about our Employee Resource Groups and objectives here
Sustainability
We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability action plan here.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.
