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QontoCustomer Service - Spain 🇪🇸

Customer Care Manager — French Market - fixed-term contract

BarcelonaFull-timeMid-LevelSalary: Not disclosed
Posted Sep 1, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationBarcelona
Job typeFull-time
SalaryNot disclosed
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Mid-Level
Work style
Not specified
Visa sponsorship
Not specified
Salary
Not disclosed
Key skills
FrenchZendeskExcelNotionCustomer SupportCoachingQuality AssurancePayments

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Company insights

61

Happiness score

61/100

Based on 18 verified employee signals

Qonto acquires Acasi assets to add certified online accounting

Qonto acquired the assets of online accounting firm Acasi, planning to integrate certified accounting services into its financial platform for entrepreneurs.

mid-2026From the webMoneyVox→

Qonto launches two AI agents across its customer base

Qonto launched The Operator and The Analyst for its 600,000 customers, enabling natural-language invoice payments, card creation and transaction analysis with user approval required.

spring 2026From the webFF News→

Qonto appoints Chloé de Mont-Serrat as chief operations officer

Chloé de Mont-Serrat became Qonto's COO in December 2025 after serving as chief client officer and chief strategy officer at Brevo and holding senior roles at Webhelp.

late 2025From the webL'Agefi→

Qonto reports more than 30% activity growth for 2024

CEO Alexandre Prot said Qonto's activity grew more than 30% in 2024. The private company does not disclose revenue or profit figures, but Le Monde reported it has been profitable since 2023.

mid-2025From the webLe Monde→

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Handle Level 2 escalations for card payments, terminals and Tap‑to‑Pay, assess support quality, and coach external partner team leads to improve French‑speaking customer care.

What they're looking for

At least 2 years in customer care or operations, strong analytical/problem‑solving skills, coaching experience, fluency in French, and comfort with tools like Zendesk, Excel or Notion.

Why this role matters

Your work directly boosts the accuracy and efficiency of frontline support, shaping the quality and consistency of a high‑volume French‑market operation and influencing product and process improvements.

Best suited to

Candidates who enjoy mixing hands‑on support with coaching, have a knack for turning complex cases into actionable insights, and thrive in a fast‑paced fintech environment.

About this role

As a Customer Care Manager for the French market at Qonto, you will help raise the quality and consistency of our frontline Customer Care operations.

This is not a traditional full-time training role. You will combine hands-on Level 2 support, quality analysis, coaching and operational problem-solving across our Payment Services scope, including card payments, payment terminals and Tap to Pay.

Your goal will be simple: help our frontline partners resolve customer requests accurately and efficiently while continuously improving how support is delivered.

You will work closely with Gabrielle Ramahatafandry, your future manager, to strengthen the quality, coaching and operational performance of the French-speaking Customer Care scope.

As a Customer Care Trainer at Qonto, you will

  • Resolve complex Level 2 cases escalated by frontline teams across card payments, payment terminals and Tap to Pay.
  • Assess support quality and turn customer interactions into clear, specific and actionable feedback.
  • Coach and calibrate external partner Team Leads, helping them strengthen their coaching practices and team performance.
  • Identify recurring customer and operational issues and translate them into improvements to processes and knowledge documentation.
  • Collaborate with Product and Tech when cases require deeper investigation or reveal a potential product issue.

What you can expect

  • Combine real customer support with a broader impact through coaching and quality improvement.
  • Influence the consistency and effectiveness of a high-volume French-speaking Customer Care operation.
  • Develop strong expertise in payments and complex financial products.
  • Work closely with Gabrielle Ramahatafandry, external partners, Product and Tech teams.
  • Help shape an evolving quality and coaching model rather than simply delivering existing training materials.

About You

  • Experience: You have at least 2 years of experience in Customer Care, Customer Support or Customer Operations.
  • Operational expertise: You are comfortable handling complex customer cases, investigations or Level 2 escalations.
  • Coaching: You have experience reviewing support quality, coaching colleagues or delivering structured and actionable feedback.
  • Problem-solving: You are analytical, pragmatic and able to learn complex products and processes quickly.
  • Languages and tools: You are fluent in French and comfortable using tools such as Zendesk, Excel and Notion or their equivalents.

Experience in fintech, payments, SaaS or another complex product environment would be valuable, but it is not required.

More about this role

About company

Required skills

FrenchZendeskExcelNotionCustomer SupportCoachingQuality AssurancePayments