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Own the end‑to‑end customer activation journey for Stack, from discovery and implementation planning through training, first use, and ongoing adoption, while coordinating with sales, success, product and other teams.
4+ years in customer‑facing roles such as customer success, software or accounting‑systems implementation, finance transformation or consulting, with hands‑on accounting fluency and experience translating finance workflows into software solutions.
The role drives how finance teams adopt Ramp’s AI‑powered accounting platform, unlocking value from agentic workflows that help customers save costs, improve revenue, and trust AI‑assisted bookkeeping.
Candidates who combine strong accounting knowledge with a track record of guiding stakeholders through process change and software adoption, and who thrive on building reusable implementation playbooks in a fast‑moving environment.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
Ramp is hiring Customer Activation Manager for Stack, Ramp's purpose-built AI accounting platform for accounting firms and in-house finance teams. Its agents follow each team's processes across connected systems to complete reviewable accounting work, from recurring tasks through close and reconciliations. You will help customers identify use cases, translate their accounting process into a practical implementation plan, and build trust in agentic bookkeeping through results, impact, and deployment. You will own the customer-facing path from discovery through adoption, partner with specialists on technical setup, and help shape the playbook as the product grows. This role calls for accounting judgment, experience bringing software or process change to life with customers, and an understanding of agentic workflows.
What You’ll Do
What You’ll Need
Nice to Haves
Benefits available to all full-time Ramp employees (Global)
United States
Canada
United Kingdom
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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