Get AI match insights
See your fit score & personalized tips.
Own the end‑to‑end onboarding and activation of micro‑SMB and SMB accounts, ensuring they’re fully set up in 60 days with minimal calls, while managing integration, configuration, and process automation at scale.
3+ years in B2B sales, customer success, or product operations with strong project‑ and time‑management skills, proven KPI delivery, and experience handling a high‑volume book of 100+ customers.
The role fuels Ramp’s scaled customer success strategy, unlocking growth and retention in self‑service accounts, which directly drives the company’s impact on billions of dollars of spend.
A proactive, high‑agency candidate who thrives in a fast‑moving startup, enjoys owning a large portfolio, and can balance multiple priorities while continuously improving onboarding processes.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.
What You’ll Do
What You’ll Need
Nice to Haves
Benefits available to all full-time Ramp employees (Global)
United States
Canada
United Kingdom
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
