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StripeGlobal Operations

Consumer Operations, Program Manager

New York, NYFull-timeSenior$150,301 – $210,600
Posted Sep 4, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationNew York, NY
Job typeFull-time
Salary$150,301 – $210,600
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Senior
Work style
Not specified
Visa sponsorship
Not specified
Salary
$150,301 – $210,600
Key skills
SQLPaymentsComplianceSalesforce

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Company insights

40

Happiness score

40/100

Based on 30 verified employee signals

Stripe reports 41% first-half revenue growth

Stripe told investors that first-half 2026 revenue rose 41% year over year and free cash flow increased 43%, according to an investor letter obtained by Axios.

mid-2026From the webAxios→

Stripe appoints Eileen O'Mara vice chair and Tyler Bryson CRO

Stripe named former chief revenue officer Eileen O'Mara vice chair and promoted Tyler Bryson, who joined in 2025 after more than two decades at Microsoft, to chief revenue officer.

mid-2026From the webStripe Newsroom→

Stripe unveils 288 products and features at Sessions 2026

Stripe's launches included Link wallets for AI agents, an expanded Agentic Commerce Suite, stablecoin-backed cards in 30 countries, and broader access to its Managed Payments product.

spring 2026From the webStripe Blog→

Employee tender offer values Stripe at $159 billion

Stripe signed a tender offer backed mainly by Thrive Capital, Coatue, Andreessen Horowitz and other investors, providing employee liquidity at a $159 billion valuation.

early 2026From the webStripe Newsroom→

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Own the definition and execution of operational requirements for new Link/Crypto onramp products, designing infrastructure, tools, and support strategies while ensuring compliance and monitoring performance metrics.

What they're looking for

A candidate with a bachelor’s degree in Business or related field, 5+ years of operations experience, strong SQL data analysis skills, and proven track record leading cross‑functional projects and building CRM automations.

Why this role matters

The role drives the consumer experience and operational efficiency for Stripe’s expanding crypto offerings, directly impacting user satisfaction, contact rates, and compliance with regulatory standards.

About this role

Consumer Operations, Program Manager - Stripe, LLC - New York, NY 

Who we are

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

  • Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments. 
  • Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows. 
  • Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience. 
  • Develop customer support strategies and implement tools to enhance self-service options for users.
  •  Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements. 
  • Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs).

Who you are

Minimum requirements

Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following:

  • 5 years experience pulling data, creating queries and analyzing large datasets using SQL.
  • 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
  • 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.
  • 1 year experience coordinating feedback loops between end users, support teams and product teams.
  • 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements.
  • 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.

Salary: $150,301 - $210,600/yr

This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% Telecommuting permitted

Multiple Positions Available. 

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY33 #LI-DNI

More about this role

About company

Required skills

SQLPaymentsComplianceSalesforce