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CoinbaseCustomer Experience

Concierge Specialist IV

Hybrid - SingaporeFull-timeMid-Level£96,900 – £96,900
Posted Jul 28, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationHybrid - Singapore
Job typeFull-time
Salary£96,900 – £96,900
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Mid-Level
Work style
Hybrid
Visa sponsorship
Not specified
Salary
£96,900 – £96,900
Key skills
ComplianceSalesforceDerivativesCustomer SuccessAccount Management

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Company insights

62

Happiness score

62/100

Based on 10 verified employee signals

Coinbase reports record trading-volume market share in Q2 2026

Coinbase reported record crypto trading-volume market share of 10.3% and its 14th consecutive quarter of positive adjusted EBITDA. Prediction-market contracts and revenue grew 106% quarter over quarter.

Coinbase expands into equities, pre-IPO futures and new prediction markets

Coinbase introduced zero-commission stock trading features, thematic equity-index futures, pre-IPO perpetual futures and new prediction-market contracts as part of its Everything Exchange strategy.

mid-2026From the webCoinbase→

George Osborne appointed chair of Coinbase’s Global Advisory Council

Coinbase appointed former UK Chancellor George Osborne to chair its Global Advisory Council and lead the council’s expanded strategic mission.

late 2025From the webCoinbase→

Coinbase prices upsized $2.6 billion convertible-note offering

Coinbase priced $1.3 billion each of 0% convertible senior notes due in 2029 and 2032, increasing the private offering from its initially announced $2 billion size.

mid-2025From the webCoinbase Investor Relations→

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Own and deepen relationships with Coinbase's highest‑value customers, serving as their primary point of contact and trusted advisor while leading resolution of complex escalated issues.

What they're looking for

4+ years in customer success or high‑touch advisory roles in financial services/fintech/crypto, fluent in English and Cantonese, with a CMS 6A license and strong CRM (Salesforce/Zendesk) skills.

Why this role matters

The role drives satisfaction, retention, and product adoption for top clients, directly influencing revenue growth and reinforcing Coinbase’s mission of economic freedom.

Fintech requirements

Visa sponsorship: No
Work arrangement: hybrid

About this role

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption.

What you'll do:

  • Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services.
  • Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
  • Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs.
  • Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase.
  • Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team.

Required Skills and Experience:

  • 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products.
  • Professional fluency in both English and Cantonese, with the ability to communicate confidently in a business and customer-facing capacity.
  • Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end.
  • Currently holds or has previously held a CMS 6A license, with willingness to obtain it again if needed; proficient with CRM and support tooling (e.g., Salesforce, Zendesk) and Google Suite.
  • Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends.
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job ID: P77136

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):
$96,900—$96,900 SGD
  • Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
  • Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
  • US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
  • Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
  • Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

More about this role

About company

Required skills

ComplianceSalesforceDerivativesCustomer SuccessAccount Management