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N26 launches Wero instant payments in Germany and France
N26 integrated Wero into its app, enabling eligible customers to send cross-bank payments in seconds using a phone number or email address instead of an IBAN.
CFO Arnd Schwierholz exits as N26 searches for a successor
N26 said Schwierholz would leave at the end of August 2026. COO Aytac Aydin was set to oversee finance on an interim basis, subject to regulatory approval.
N26 reports its first full year of net profitability
N26 reported 2025 revenue of €501.6 million, gross profit of €350.5 million and net income of €1.6 million, versus a €42 million net loss in 2024.
N26 appoints former UBS executive Mike Dargan as CEO
N26 appointed UBS operations and technology executive Mike Dargan to lead N26 SE and N26 Bank SE from April 2026, succeeding Maximilian Tayenthal and Marcus W. Mosen.
AI Generated Insights
Execute remediation projects, draft compliance documentation, conduct deep‑dive root‑cause analyses of complaints, and compile audit evidence for regulatory reviews.
4+ years in compliance, assurance or complaints management within the German financial sector, fluent German and English, and strong analytical and data‑reconciliation skills.
Ensures N26 meets regulatory expectations across markets, especially Germany, by improving complaint handling quality and supporting audit readiness.
A detail‑oriented professional with a compliance or audit background, comfortable navigating German banking regulations and driving process improvements.
Relocation to Madrid is required for this role.
About the Role
We are looking for a Compliance & Prevention Associate to join our Complaints Management & Prevention team on our journey to bring N26 Operations to the next level. Reporting directly to the Complaints Compliance & Prevention Manager, you will serve as the operational engine executing regulatory remediation deliverables, conducting deep-dive Root Cause Analyses (RCA), performing data population reconciliations, and enforcing compliance checks on complaint handling output across all of our markets with focus on Germany.
What You Will Do
Remediation Execution: Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives.
Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items.
Case-Level RCA Investigations: Perform deep-dive case investigations across different complaints’ markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms.
Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews.
Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks.
What You Will Bring
4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space,
full working proficiency in German language.
Background & Experience: professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support.
Functional & Technical Knowledge: Practical understanding of the complaint lifecycle under BaFin MaBeschwer, PSD2, and MaComp standards. Solid working experience with case management and data analysis.
Analytical Depth: Strong capability to conduct root cause investigations, trace data discrepancies across multi-system environments, and produce clear, structured process documentation.
Languages: Fluent English required as well as professional working proficiency in German.
Accelerate your career growth by joining one of Europe’s most innovative banks 🚀.
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
A relocation package with visa support for those who need it.
Who we are?
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona.
Sounds good? Apply now for this position!
N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
