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Zopa Bank recorded its third consecutive profitable year
Zopa Bank's 2025 pre-tax profit rose 42% from £31.6m in 2024, despite recognizing £7.9m in provisions related to motor-finance commission complaints.
Zopa acquired payments platform Rvvup
Zopa bought Rvvup to expand its retail-finance offering beyond point-of-sale lending into a unified merchant platform supporting payments, invoicing and lending. The deal value was not disclosed.
Zopa entered current accounts with Biscuit
Zopa launched its first current account, Biscuit, offering cashback on bills, interest on balances, fee-free overseas spending and access to a linked regular saver.
Zopa raised £80m through its first LSE-listed AT1 bond
Zopa raised £80m in Additional Tier 1 capital through its first bond listing on the London Stock Exchange, strengthening its balance sheet ahead of further growth.
AI Generated Insights
Lead the daily delivery of Zopa’s complaints function and DSAR activity, manage a team of Complaints Team Leaders, and ensure performance, quality, and regulatory compliance while turning complaint insights into improvements.
Experience in complaints handling or regulatory compliance within finance, proven team‑leadership skills, and the ability to develop and coach staff.
Complaints insights directly shape product and service improvements, safeguarding Zopa’s reputation and supporting its mission to put people at the centre of banking.
A proactive, unconventional thinker who thrives on impact, enjoys leading teams, and is comfortable working hybrid (2 days in London).
Role verticals
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
We’re looking for a Complaints Manager to lead the day-to-day delivery of Zopa’s complaints function and DSAR activity.
Reporting to the Head of Complaints, you’ll lead a team of Complaints Team Leaders and oversee the wider complaint-handling operation. You’ll be responsible for performance, quality, regulatory compliance and team development, while ensuring insights from complaints drive meaningful improvements across Zopa.
This hybrid role requires you to come to our London office 2 days a week.
