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N26 launches Wero instant payments in Germany and France
N26 integrated Wero into its app, enabling eligible customers to send cross-bank payments in seconds using a phone number or email address instead of an IBAN.
CFO Arnd Schwierholz exits as N26 searches for a successor
N26 said Schwierholz would leave at the end of August 2026. COO Aytac Aydin was set to oversee finance on an interim basis, subject to regulatory approval.
N26 reports its first full year of net profitability
N26 reported 2025 revenue of €501.6 million, gross profit of €350.5 million and net income of €1.6 million, versus a €42 million net loss in 2024.
N26 appoints former UBS executive Mike Dargan as CEO
N26 appointed UBS operations and technology executive Mike Dargan to lead N26 SE and N26 Bank SE from April 2026, succeeding Maximilian Tayenthal and Marcus W. Mosen.
AI Generated Insights
Own and execute the regulatory remediation roadmap, build and govern the preventive Root Cause Analysis framework, and maintain the department’s Written Orders for compliance across all N26 markets.
5+ years in compliance, banking operations or complaints management in the German financial sector, fluent German and English, deep knowledge of EU/German banking regulations, and proven experience leading teams or major workstreams.
Ensures N26 meets BaFin and EU regulatory expectations, prevents systematic product and process defects, and safeguards operational integrity and data quality across multiple markets.
A relocation to Madrid is required for this role.
About the Role
N26 is seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to lead compliance governance, audit remediation, and the preventive control framework within our Complaints Management & Prevention department. Reporting directly to the head of the department, you will own the end-to-end planning and execution of our regulatory remediation roadmap, separating administrative control and preventive functions from operational case handling. In this role, you will establish a robust, BaFin-compliant preventive Root Cause Analysis (RCA) framework and oversee CMP's Written Orders (SfO) to ensure full operational integrity, data quality, and compliance across all active N26 markets.The role combines a compliance mindset with deep understanding of operations specificity.
What You Will Do
Regulatory Remediation & Governance: Lead the end-to-end delivery of the regulatory remediation roadmap, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones in alignment with BaFin MaBeschwer, MaComp, MaRisk, and general KWG expectations.
Preventive Framework & RCA: Build, govern, and scale the preventive RCA framework (MaBeschwer Tz. 18), establishing risk-based selection triggers beyond volume (e.g., PSD2, WpHG, financial loss, reputational risk) to eliminate systematic product and process defects.
Written Order (SfO) Ownership: Maintain, update, and own CMP’s Written Orders, procedures, and work instructions for structural compliance, process consistency, and cross-market operational alignment.
Control Function & Stakeholder Interface: Serve as the primary operational contact for 2LoD (Compliance, Risk Management), 3LoD (Internal Audit), and external regulatory stakeholders.
Team Leadership & Performance: Direct and mentor Associate/Specialist team members in the matrix structure and cross-functional alignment with Product, Tech (PTX), Legal, and CS.
What You Will Bring
5+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space,
full working proficiency in German language.
Background & Experience: Professional experience in banking operations, regulatory compliance, or audit remediation, with at least 2+ years leading people or major workstreams within complaint management or dispute resolution in a regulated financial institution.
Regulatory Expertise: Deep knowledge of European and German banking regulations, including MaBeschwer, MaComp BT 12, MaRisk AT 4.3.4 / AT 7.1, and PSD2 Article 101.
Project & Risk Leadership: Proven track record of executing complex regulatory remediations, implementing internal control systems (ICS), and managing cross-functional projects.
Senior Management Exposure: Experience in communicating with senior stakeholders, addressing their requests, and comfortable interacting across all levels of the organisation.
Data & Technical Literacy: Understanding of the cases processing technology, customer interfaces, and ticketing platform, as well as operation indicators.
Languages: Professional fluency in English and German.
What’s in it for you:
Who we are?
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona.
Sounds good? Apply now for this position!
N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
